Which login method does your account use?
The login form accepts four kinds of identifier. Which one works for you depends on how you opened the account. If you are not sure, check the welcome SMS or email: it shows your account ID, and that ID always works together with your password.
- Phone: type the number as +233 24 XXX XXXX, without the leading zero.
- Email: the address you confirmed at sign-up.
- Account ID: the number generated at registration, shown in My Account.
- Social network: one tap through the same profile you linked earlier.
| Registered with | Log in with | Password needed |
|---|---|---|
| 1-Click | Account ID | Yes, the generated one |
| Phone | Phone number or ID | Yes |
| Email or ID | Yes | |
| Social network | Same social profile | No |
How to sign in on a computer
On desktop the Log in button sits in the top right corner next to Registration. The form opens as a pop-up, so the page you were on stays in the background and you return to the same match or game after signing in.
- Open the official site and press Log in.
- Enter your phone, email or account ID.
- Type the password and tick Remember me on a private computer.
- Press Log in. If SMS confirmation is on, enter the code.
| Browser | Recent Chrome, Edge, Firefox or Safari |
|---|---|
| Cookies | Must be allowed for the site |
| Remember me | Keeps you signed in for several days |
| Two-step check | Optional SMS code |
How to sign in on a phone
On a phone you have three choices: the mobile site in your browser, the Android app or the iPhone web app. The details are the same everywhere. The difference is what happens after the first login. The Android app lets you set a 4-digit PIN or use your fingerprint, so you will not type the password again on that device.
- Mobile site: menu icon, then Log in.
- Android app: enter details once, then switch on PIN or biometrics in Settings.
- iPhone: add the site to your home screen to keep the session between visits.
| Option | Stays signed in | Quick login |
|---|---|---|
| Mobile browser | Until cookies are cleared | No |
| Android app | Yes | PIN or fingerprint |
| iPhone web app | Yes | Face ID via saved password |
Do not have the app yet? Follow the APK download guide.
Resetting a forgotten password
Under the login form there is a Forgot password link. The reset code goes to the phone or email attached to the account, so this only works if you added one of them. The new password should be at least eight characters with letters and numbers.
- Press Forgot password.
- Choose phone or email and enter it.
- Type the code you receive. It expires after a few minutes.
- Set a new password and log in with it.
| Route | What you receive | Typical wait |
|---|---|---|
| SMS | Numeric code | Under a minute |
| Code or reset link | A few minutes, check spam | |
| Live chat | Manual reset after ID check | Depends on verification |
Common login errors and how to fix them
Most failed logins are typing problems or blocked sessions, not account bans. Try these before writing to support, because the chat agent will ask you to do them anyway.
- Check that caps lock is off and the keyboard language is English.
- Copy and paste the account ID instead of typing it.
- Clear cookies for the site or try another browser.
| Message or symptom | Cause | What to do |
|---|---|---|
| Incorrect login or password | Number with 0, wrong case | Use +233 format, retype the password |
| Too many attempts | Several failed tries | Wait 15 to 30 minutes or reset the password |
| Account blocked | Security check or duplicate account | Contact live chat with your ID |
| Page does not load | Network or DNS issue | Switch between Wi-Fi and mobile data, or use the app proxy |
| SMS code never arrives | Operator delay, full inbox | Request again after 60 seconds or use email |
Keep your account secure
There is real money on a betting account, so guard it the way you guard your mobile wallet PIN. Support staff never ask for your password or SMS codes. Anyone who does is not from the bookmaker.
- Use a password you do not use anywhere else.
- Turn on SMS confirmation for logins and withdrawals.
- Log out on shared phones and internet cafes.
- Report suspicious activity to security@greenbet.gg at once.
| Setting | Where | Recommended |
|---|---|---|
| Change password | Security | Every few months |
| Two-step SMS | Security | On |
| Active sessions | Security | End any you do not recognise |
| App PIN | App settings | On |
No account yet? See the registration guide first.
Frequently asked questions
Can I log in with my Ghana Card number?
No. The Ghana Card is used only for verification. You sign in with your phone number, email, account ID or the social profile you linked at registration.
I registered with 1-Click and lost my password. What now?
If you never added a phone or email, password reset cannot reach you. Contact live chat with your account ID and be ready to confirm your identity with a document.
Why does the site log me out on my phone?
Browsers that clear cookies on exit, private tabs and battery savers end the session. Use the Android app with PIN login or add the web app to your home screen.
Is it safe to save my password in the browser?
Only on a phone or laptop nobody else uses. On shared devices log out after every session and turn on SMS confirmation for withdrawals.
Can I have two accounts, one for sports and one for casino?
No. One person, one account. Duplicate accounts are closed and bonuses on them are cancelled. Sports and casino share the same balance.